Please visit our website https://all.accor.com/hotel/2901/index.en.shtml
Or contact
35-41 Wharf Street, PO Box 7320, Queensland
4870 CAIRNS
AUSTRALIA
Telephone+61 7 4030 8888
Email – reservations@reefcasino.com.au
FAQ'S
PULLMAN REEF HOTEL CASINO
How do I make a Hotel Reservation?
Do you have interconnecting rooms?
Yes, please email reservations@reefcasino.com.au for further information.
Do you have Room Service?
Yes, See your compendium for details.
TAMARIND RESTAURANT
How do I book a table at Tamarind?
https://www.reefcasino.com.au/tamarind-restaurant/
Is there a kids Menu?
Yes, Download Here – Need tp update
How often does the menu change at Tamarind?
It changes a couple of times a year but not at specific times.
Is there vegetarian/gluten/lactose options?
Yes, please advise our waitstaff of your dietary requirements.
MERCHANT CAFE
Do I need to book a table
You do not need to book a table at Merchant
Are highchairs available?
Yes, Merchant has highchairs available
Is there vegetarian/gluten/lactose options?
Yes, please advise our waitstaff of your dietary requirements.
Where is Merchant located?
Merchant is located in The Reef Hotel Casino in the walkway between the hotel lobby and the Casino.
FLINDERS BAR & GRILL
Making a booking at Flinders?
No Booking is required at Flinders.
Where is Flinders?
Flinders is located inside the Casino Gaming Area and is therefore an 18+ venue.
Can kids eat in Flinders?
Flinders is located inside the Casino Gaming Area and is therefore an 18+ venue.
SOY KITCHEN STREET FOOD
Making a booking at Soy Kitchen?
No Booking is required at Soy Kitchen.
Where is Soy Kitchen?
Soy Kitchen is located in beautiful old Customs House. There is an entry next to BAR36 and also on Abbott Street.
Can Kids eat in Soy Kitchen?
Yes they can – see menu here – Soy Kitchen Menu
BAR 36
Can I book a private function in BAR36?
Yes you can. Please contact events@reefcasino.com.au
Are live music events ticketed?
All entertainment in BAR36 is FREE. No bookings or tickets required. It’s suggested to get in early as seating is currently limited.
Can I take the kids along to see the entertainment in BAR36?
Minors are allowed in BAR36 if they’re accompanied & supervised by a responsible adult. You may be committing a criminal offence if you leave a child under the age of 12 years unattended. Our discretionary house policy states that minors are allowed in the bar until 9pm. Parental discretion applies, but please be aware in the evening, the bar environment is more suited to adults 18+.
CASINO BARS
Are there bars inside the Casino?
Yes there is a bar on each gaming floor.
My footy team is playing tonight. Is there somewhere I can watch the game?
The Casino Sports Arena will screen any sport they have access to. Ask the Gaming Manager or Bar Staff if they can display the telecast you seek.
THE REEF HOTEL CASINO
Is there a Casino entry criteria and a dress code?
Yes. You must be 18+ to enter the Casino. Dress code is casual, neat & clean at all times. Find our dress code on our website or at the entrance to the Casino. For more information – Dress Standards Entry Criteria
Do you have ATM’S? Can I get cash out?
There are four ATMs located in the foyer in front of Guest Services.
I’m nervous and don’t know how to play the gaming tables. What do I do?
The number one rule is ask! Any of our gaming staff. How To Play brochures are on our website or on the information stand in the Casino near the cash desk.
Can I get a drink brought to me while I play in the Casino?
Absolutely! If you are table gaming, just notify your Dealer & if you are electronic gaming, simply press the drink service button on your machine.
Can I tip my Dealer or Gaming Attendant?
Gaming staff are not permitted to accept tips at any time.
Do you have Keno?
Yes, We have a Keno Desk on each level.
Do you have TAB?
Yes, in our Casino Sports Arena on Level 2 we have a TAB mega wall.
What table games do you have in the Casino?
Blackjack, Roulette, Mini and Midi Baccarat, Reef Routine, Sic-Bo, Rapid Roulette and the Money Wheel.
Do you have Poker?
We have Texas Hold’em on Level 2 gaming floor on Fridays & Saturdays.
Do you have automated table games?
Roulette, Blackjack + Vegas Star Multigame.
Do you validate parking for Casino Players?
Reef Rewards Members can earn complimentary parking during their course of play. See staff for details.
Where do I buy chips & where can I use cash chips?
All chips can be purchased at the Cash Desk or gaming tables.
Do you have jackpot games & how much to play the machines?
Our gaming machines give you a choice of denominations & we have a large range of progressive jackpots.
What is Card Play and how do I get a Visitor Card?
Card Play is a transfer card system that allows you the flexibility of transferring credits & cash out on gaming machines without waiting for a payment slip. You can move easily between machines.
How do I gain access to the VIP Gaming Rooms?
Our exclusive gaming room is by invitation only. There is also a high stakes table gaming area located on the ground floor of the Casino. See Casino staff for details.
TRAVELLING WITH KIDS
I have kids. Is there somewhere we can eat together?
There are three dining options outside of the Casino – Soy Kitchen Street Food, Merchant Café & Tamarind Restaurant.
Can I take the kids along to see the entertainment in BAR36?
Minors are allowed in BAR36 if they’re accompanied & supervised by a responsible adult. You may be committing a criminal offence if you leave a child under the age of 12 years unattended.